Return and Refund Policy

At Multivaults, we want you to be completely satisfied with your purchase. If for any reason you’re not, we offer a flexible return and refund policy.

Eligibility for Returns

– Items must be returned within 10 days of delivery.
– Items must be in their original condition, with all tags attached and packaging intact.
– Items must not have been worn, used, or altered in any way.

Return Procedure

1. Contact our customer service team here to initiate the return process.
2. Provide your order number, reason for return, and whether you’d like a refund or exchange.
3. We’ll provide a Return Merchandise Authorization (RMA) number, which must be included with the returned item.

Refund Options

– Refunds will be issued in the original payment method.
– Refunds will be processed within 5-7 business days of receiving the returned item.
– Refunds will include the full amount paid for the item, minus any shipping costs.

Exchange Policy

– If you’d like to exchange an item for a different size, color, or style, please follow the return procedure above.
– We’ll process the exchange once we receive the returned item.

Exceptions

– Certain items, such as [list specific items, e.g., final sale, personalized, or hazardous materials], are not eligible for returns or exchanges.
– Items damaged due to customer error or misuse will not be accepted for returns or exchanges.

Shipping Costs

– Customers are responsible for return shipping costs, unless the item was defective or sent in error.
– We’ll cover shipping costs for exchanges.

Warranty and Defective Items

– If an item arrives defective or becomes defective within [time frame, e.g., 30 days], please contact our customer service team.
– We’ll provide a replacement or refund, depending on the situation.